This Privacy Policy explains how GREYFIELD MAPLEWOOD LIMITED (“Taleverna”, “we”, “us”, or “our”) collects, uses and protects personal information when you use www.Taleverna.com.
For applicable UK data protection law, GREYFIELD MAPLEWOOD LIMITED is the controller of personal information processed through Taleverna.
Registered address: 291228 Office Suite 29a, 3/F., 23 Wharf Street, London, United Kingdom, SE8 3GG.
1. Information We Collect
Depending on how you use Taleverna, we may collect:
- account information such as username and email address;
- login and authentication information;
- books, chapters, reading history and library activity;
- coin balances and digital purchase records;
- author submission information;
- payment status and transaction references;
- IP address, browser, device and technical information;
- website activity and security logs; and
- information you provide when contacting customer support.
Payment transactions may be processed by external payment providers. We may not receive or store your complete payment card details.
2. How We Use Information
We may use personal information to:
- create and manage your account;
- provide reading, library and chapter-access features;
- process digital purchases and coin usage;
- review author submissions;
- provide customer support;
- prevent fraud and protect account security;
- improve Taleverna and troubleshoot technical issues;
- send important account or service notices; and
- comply with legal and regulatory obligations.
Our legal bases may include performance of a contract, legitimate interests, legal obligations and consent where required.
3. Cookies
Taleverna may use cookies and similar technologies for:
- login and account sessions;
- website security;
- user preferences;
- analytics; and
- website functionality.
Where required by law, we will request consent before using non-essential cookies.
You may also manage cookies through your browser settings.
4. Sharing Personal Information
We may share information with service providers that assist us with:
- hosting and cloud infrastructure;
- payment processing;
- security and fraud prevention;
- email and customer support;
- analytics; and
- technical operations.
We may also disclose information where required by law, to protect legal rights, or in connection with a merger, acquisition or business restructuring.
We do not need to sell personal information in order to operate Taleverna.
5. International Transfers
Some service providers may process information outside the United Kingdom.
Where required, we use appropriate safeguards for international transfers, such as recognised adequacy arrangements or contractual protections permitted under UK data protection law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Account information may generally be kept while your account remains active, while transaction, security and legal records may be retained longer where required for compliance, fraud prevention or dispute handling.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online service can guarantee complete security.
You are responsible for keeping your account password confidential.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion;
- restrict certain processing;
- object to certain processing;
- withdraw consent;
- request data portability; and
- object to direct marketing.
To exercise your rights, contact [email protected].
You may also have the right to make a complaint to the UK Information Commissioner’s Office.
9. Children
Taleverna is not specifically directed at young children.
Users under 13 should not create an account or provide personal information without appropriate parental or guardian involvement where required by law.
If you believe a child has provided personal information improperly, please contact us.
10. Third-Party Services
Taleverna may include links to third-party websites or use third-party technology and payment services.
Those third parties may process personal information under their own privacy policies. We recommend reviewing their policies before using their services.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology or legal requirements.
Material changes may be communicated through the website where appropriate.
12. Contact Us
For privacy questions or requests, contact:
Company: GREYFIELD MAPLEWOOD LIMITED
Address: 291228 Office Suite 29a, 3/F., 23 Wharf Street, London, United Kingdom, SE8 3GG
Website: www.Taleverna.com
Email: [email protected]